Terms and conditions of sale


Terms and conditions of sale

Users who use the services offered by Tenute Martarosa declare that they know and accept these general contract conditions.
Owner of wineowine and related Services
Tenute Martarosa Via Madonna Grande 11, - 86042 Campomarino (CB)
VAT number: 01559440704
Campobasso Chamber of Commerce
This email address is being protected from spambots. You need JavaScript enabled to view it.

The User who purchases as a consumer has the right to guarantee the conformity of the products purchased within the limits of 24 months from purchase, provided that communication of the defects found is given within 2 months of their discovery. To exercise the warranty right, the User is required to contact the Owner at the contact information contained in this document, giving an accurate description of the defect found.
If the lack of conformity of the product is ascertained, the User has the right to obtain its repair or replacement.
The User also has the right to request from the Owner an appropriate price reduction or termination of the contract in the following cases:

  • if repair and replacement prove impossible or excessively expensive;
  • if the Owner has not repaired or replaced the goods within a reasonable period, in any case not less than 15 days;
  • if the replacement or repair previously carried out has caused significant inconvenience to the User.

To exercise the warranty right or to obtain further information in this regard, the User must contact the Owner.

Guarantee, compensation and limitation of liability


The User undertakes to keep the Owner (as well as any companies controlled or affiliated by the same, its representatives, directors, agents, licensees, partners and employees) harmless from any obligation or liability, including any legal costs incurred to defend oneself in court, which may arise due to damage caused to other Users or third parties, concerning the contents uploaded online, to the violation of the terms of the law or the terms of these conditions of service.


Limitations of liability

The Owner, within the limits of applicable law, is liable for damages of a contractual and non-contractual nature to Users or third parties exclusively when these constitute an immediate and direct consequence, due to fraud or gross negligence, of the activity of www.tenutemartarosa.com.
The User expressly exonerates and relieves the Owner from any liability to the extent permitted by applicable legislation, concerning any damages or claims of any type and kind of its own and/or third parties including direct, indirect, punitive, incidental, special damages , damages resulting from lost profits, lost revenues, loss of data or replacement costs arising from or in any case connected with this agreement.


Interruption of the service

The Owner reserves the right to add, remove functions or features or suspend or completely interrupt the provision of the Service, both temporarily and permanently. In the event of permanent interruption, the Owner will do everything possible to allow Users to withdraw their information hosted by the Owner.


Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of www.tenutemartarosa.com and its Services without express permission from the Owner, guaranteed directly or through a specific resale program.


Privacy Policy

For information on the use of personal data, Users must refer to the privacy policy of www.tenutemartarosa.com.


Intellectual property

All trademarks of the www.tenutemartarosa.com site, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, and logos that appear regarding www.tenutemartarosa.com are and remain the exclusive property of the Owner or its licensors and are protected by current trademark laws and related international treaties.
All trademarks, figurative or nominative and all other signs, trade names, service marks, word marks, commercial names, illustrations, images, and logos appearing relating to third parties are and remain the exclusive property of such third parties or their licensors and are protected by applicable trademark laws and related international treaties. The Owner does not have ownership of them and is authorized to use them and/or display them on www.tenutemartarosa.com within the limits of the agreements stipulated with such third parties and for the sole purpose of providing the Service.


Age requirements

Users declare that they are adults according to the legislation applicable to them. Minors may use www.tenutemartarosa.com only with the assistance of a parent or guardian. Under no circumstances may children under the age of 13 use www.tenutemartarosa.com.


Changes to these Terms

The Owner reserves the right to make changes to these Terms at any time, giving notice to the User by publishing them on www.tenutemartarosa.com.
The User who continues to use www.tenutemartarosa.com after the publication of the changes accepts the new Terms without reservation.


Assignment of contract

The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or some of the rights or obligations arising from these Terms, provided that the User's rights provided herein are not prejudiced. The User may not assign or transfer in any way his rights or obligations under these Terms without the written authorization of the Owner.



All communications relating to www.tenutemartarosa.com must be sent using the contact information indicated.


Severability clause

If any clause of these Terms is found to be invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected thereby and will remain effective.


Applicable law and competent court

These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Owner is based. The exclusive jurisdiction of the consumer is an exception if the law provides for it.


Online dispute resolution for consumers

The consumer residents in Europe should be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by European consumers to resolve non-judicial disputes relating to and/or deriving from contracts for the sale of goods and services stipulated online. Consequently, if you are a European consumer, you can use this platform to resolve any dispute arising from the online contract stipulated with the Owner. The platform is available at the following link.

The Owner is available to answer any questions sent via email to the email address published in this document.



If you want to request general information, submit complaints regarding sales or wish to request further information about purchase orders, products, shipments and payments you can contact Customer Service at the email address This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling (+39) 0875 57156.



The service offered by www.tenutemartarosa.com as described by these Terms and within www.tenutemartarosa.com.



The natural or legal person who uses the Service.


Terms and Conditions (or Terms)

These general conditions of service constitute a legally binding agreement between the User and the Owner.


Order processing receipt

Indicates the email that the Owner sends upon receipt of the order.


Order Confirmation

Indicates the email that the Owner sends when the products are shipped to confirm the shipment of all or part of the purchased products.



Any discount voucher, coupon, coupon, in paper or electronic format, made available at the discretion of the Owner and to be used on www.tenutemartarosa.com which entitles you to discounts and/or offers promoted by the Owner.

Last edit: 30 October 2020